Refunds and Shipping Policy
At Raw Water Co, we strive to provide our customers with high-quality Icelandic Glacial Glass bottled water and exceptional service. Please review our Refunds and Shipping Policy to understand how we handle order deliveries and any related issues.
- Shipping Policy
We are pleased to offer free delivery for all orders within our local delivery area. Our goal is to ensure that you receive your water in perfect condition and in a timely manner.
Delivery Timeframe:
Once your order is placed, we will process and deliver your water within 1-2 business days. Delivery times may vary depending on your location and order volume, but we strive to meet this timeframe as closely as possible.
Delivery Area:
Our water delivery service is available within our local delivery zones. If you are unsure whether your address is within our delivery area, please contact us at RawWaterCoDS@gmail.com or (732) 734-7840.
Delivery Conditions:
- You must be available to receive the delivery or provide instructions for a safe drop-off location.
- We are not responsible for any theft, damage, or spoilage after the delivery is completed at the specified address.
- Refunds Policy
No Refunds: At Raw Water Co, we do not offer refunds for any purchases once the order is confirmed and delivered. This policy is in place due to the nature of our products and the importance of maintaining quality and safety standards.
Non-Refundable Situations:
- Change of Mind: We do not provide refunds if you change your mind after the delivery.
- Missed Deliveries: If we attempt delivery and you are unavailable without prior arrangements or instructions, the cost of the water is non-refundable.
- How to Address Issues with Your Order
If you encounter any issues with your order, please contact us at:
- Email: RawWaterCoDS@gmail.com
- Phone: (732) 734-7840
We value your feedback and will do our best to address any concerns, but please note that our policy does not allow for refunds.
- Processing Issues
While we do not offer refunds, we want to ensure you have a positive experience with our service. If you experience any issues with your delivery (e.g., damaged products), please reach out to us, and we will work with you to resolve the matter to the best of our ability.
If you have any additional questions about our Refunds and Shipping Policy, please don’t hesitate to contact us.
